Service, privacy, and refund policies.

Personalized digital delivery

The Report-to-Roadmap is a manually prepared digital PDF based on the inspection report and context you provide. No physical product is shipped. Launch orders are delivered to the submitted email address within 24 hours after both successful payment and a complete, readable intake are received.

If the file is unreadable, password protected, incomplete, or the intake is missing required context, the delivery clock starts after the corrected material arrives.

Scope and limitations

The service organizes selected report findings, stated limitations, source pages, follow-up questions, and owner-planning steps. It is not a second inspection and does not provide engineering, safety, legal, financial, valuation, negotiation, repair-cost, or buy-or-walk advice. It does not guarantee that every report line will appear. Technical conclusions remain with the inspector and appropriate qualified professionals.

Refunds

Because personalized work begins after a complete intake is received, purchases are normally final once preparation starts. Contact us promptly if you purchased twice, cannot submit the report, or the delivered file is inaccessible or materially different from the offer. We will first correct or replace the file and may refund when appropriate. If Fix First Home cannot process your report, you will receive a refund.

Your report and privacy

Your report and intake are stored in private object storage and used only to fulfill the order, handle support, and protect against misuse. They are not published, used as a public example, sold, or used to train an AI model by Fix First Home. Launch-order report files and intake details are manually deleted within 30 days after delivery. You should remove access codes, signatures, phone numbers, and other personal details that are not needed for fulfillment before uploading.

Stripe processes payment information. Fix First Home does not receive or store your full card number. Hosting and payment providers may process technical and transaction data under their own terms.

Permitted use

The personalized roadmap and included workbook are for the purchaser’s personal household use. You may share the roadmap with people directly involved in your property decision or work, such as your inspector, agent, lawyer, or contractor. You may not resell or redistribute the templates or offer them as your own product.

Optional advertising measurement

With your permission, the Meta Pixel and Conversions API measure visits and confirmed purchases. Meta may receive the page address, purchase amount and currency, browser and device information, IP address, and Meta click or browser identifiers. Report contents, intake answers, and card numbers are not sent to Meta.

Contact

For order help, message @FixFirstHome on Instagram. A dedicated support email must be added before public launch.